PowerSchool Off Campus Freshers Drive 2023
Hiring For Associate Engineer For BE/BTech/MCA/ME/MTech
Associate Technical Support Engineer
Overview
This position, under the
general direction of both the supervisor and manager, provides technical
support for our award-winning K- 12 software systems. This position provides
world class solutions-oriented technical support with a strong focus on
customer service that is designed to maximum customer satisfaction. This
position requires the employee to become proficient with all aspects of the
application software functionality in order to accurately analyze,
troubleshoot, diagnose and resolve software or system related issues. This
position will interact with customers via telephone and written internet based
communication.
Responsibilities
Essential duties and
responsibilities include the following. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
•Answers, evaluates and
prioritizes incoming telephone, email and chat-based requests for assistance
from users experiencing problems with hardware, software, networking and other
computer-related technologies
•Recognizes problems, conducts
research, provides resolutions and follows up with customers as
needed,escalating more complex cases to the appropriate team
•Logs and tracks calls using
problem management database and maintains history records and related problem
documentation
•Prepares standard statistical
reports, such as help desk incident reports
•Consults with programmers to
explain software errors or to recommend changes to programs
•May test software and hardware
to evaluate ease of use and whether product will aid user in performing work
•All other duties as assigned
Qualifications
To be considered for and to
perform this job successfully, an individual must be able to perform each
essential duty and responsibility satisfactorily. The requirements listed below
are representative of the knowledge, skill and/or ability required.
Qualifications include:
•0-2 years’ prior experience in
a technical support role
•Proficient in Microsoft Office
suite
•Salesforce experience
preferred
•Prior CRM experience preferred
•Strong attention to detail and
time management
•Strong oral and written
communication skills
•Strong customer service and
conflict resolution skills
•Ability to handle a heavy
workload and multiple projects with frequent interruptions and schedule changes
•Associate’s degree or
equivalent work experience
Click
Here To Apply for Powerschool
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