American Express is Hiring Fresher Graduates and Post Graduates as Operations Support for Gurgaon Location | Apply Today

 

American Express is Hiring Fresher Graduates and Post Graduates as Operations Support for Gurgaon Location | Apply Today

Gurgaon, Haryana, India  

Job Description

Work Location Options:

Hybrid/Virtual

 

You Lead the Way. We’ve Got Your Back

 

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

 

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.

 

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

 

Job Description:

 

• This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants/vendor/partners etc) and resolving their inquiries over email.
• Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met.
• Contribute towards team goals by strictly managing individual productivity & quality targets.
• Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction.
• Understand, determine, and anticipate customer needs and present solutions as appropriate.
• Demonstrate strong focus on process improvements.
• Ensure adherence to and compliance with organization policies and audit controls.
• Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.
• Work on daily inventory towards cases related to merchant services.
• Keep a close eye on gaps & recommend solutions to plug them.
• Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.

Qualifications

• Graduate/Post-Graduate in with any specialization background.
• Relevant merchants experience about invoicing and payment reconciliation.
• Excellent knowledge of Payment & Banking Industry.
• Excellent oral and written communication skills.
• Strong interpersonal and coordination skills.
• Strong and committed customer focus and consistent demonstration of service excellence.
• Compliance with company policies and procedures.
• Ability to take independent decision & meet stringent deadlines.
• Good command over MS Excel, Access & PowerPoint.
• Strong focus on results.

 

American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. 

Click Here To Apply for American Express

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